What Products Are Eligible For Return/ Exchange?
Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms:
1. Incase, a wrong product has been dispatched.
2. If you identify a manufacturing defect on the received product.
3. If the product is received in a damaged condition.
4. For our products which are hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered as a defect. We would urge our patrons to consider the same for such products, the artisans are making each piece individually - the variations add uniqueness to each product.
How Soon Do I Have To Make A Request For Return/ Exchange?
All request must be placed within 48 hours after the receipt of an order
A. Product must be with the original packaging.
B. Tags should be intact with accessories & invoice etc.
C. The product should be unused and in the original condition.
D. To & From shipping charges will be applicable in case of return / exchange.
What If I Need To Cancel/ Modify My Order?
Once an order is packed/shipped, it cannot be cancelled.
When My Refund Will Be Processed?
All refunds will be processed within 72 Hours after receiving the merchandise back at our warehouse post our quality assurance team will check the same.
How Will I Get My Money Back Incase Of Return?
The refunds can be made in form of a Store Credits, which are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.
What To Do Incase Of Breakage?
In the case of breakage and any transit damage, please share an image of the received product and it will be taken care of immediately.
Note: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.